Quality & Accreditation

1. Commitment to Quality

DiagFleet follows standardized operating procedures to ensure:

• Accurate and reliable test results

• Safe and hygienic sample collection

• Timely report delivery

• Consistent service quality across all service points

Our quality framework is designed to meet national healthcare standards and patient expectations.

2. Accredited Laboratory Network

DiagFleet works with NABL-accredited and/or ISO-certified laboratories, wherever applicable, to ensure:

• Compliance with national diagnostic standards

• Use of validated testing methods

• Regular internal and external quality checks

All partner laboratories are evaluated before onboarding and monitored periodically.

3. Trained & Certified Personnel

• Sample collection is performed by trained phlebotomists and healthcare professionals

• Staff undergo regular training in:

  • Sample handling & transport

  • Infection control & biosafety

  • Patient communication and ethics

4. Quality Control & Assurance

We follow strict quality assurance measures, including:

• Pre-analytical checks (patient identification, sample labeling)

• Controlled sample transport conditions

• Laboratory-level internal and external quality assessments

• Periodic audits of service points and partners

5. Safety & Hygiene Standards

DiagFleet ensures:

• Use of sterile, single-use collection materials

• Adherence to biomedical waste management protocols

• Compliance with infection prevention and control guidelines

Patient and staff safety is our top priority.

6. Data Accuracy & Confidentiality

• Test reports are generated and reviewed under controlled systems

• Patient data is protected in line with our Privacy Policy

• Access to medical information is limited to authorized personnel only

7. Continuous Improvement

DiagFleet is committed to continuous quality improvement through:

• Feedback from patients and partners

• Process optimization and technology upgrades

• Regular review of quality indicators and performance metrics

8. Regulatory Compliance

DiagFleet operates in compliance with:

• Applicable healthcare and diagnostic regulations in India

• Guidelines issued by relevant health authorities

• Ethical standards for diagnostic services

9. Patient-Centric Approach

We believe quality is not just about reports, but also about:

• Respectful patient interactions

• Clear communication

• Transparent pricing and processes

10. Contact for Quality Concerns

If you have any feedback or concerns related to quality or safety, please contact us:

📞 Customer Care: +91 90530-00281
📧 Email: support@diagfleet.com
🌐 Website: www.diagfleet.com