📍 Karnal, Haryana|Doorstep Sample Collection Across India

🔹 Doorstep Sample Collection Across India🔹 Health Packages Start @ Just ₹599/-🔹 NABL Accredited Partner Labs🔹 Home Collection Available🔹 Doorstep Sample Collection Across India🔹 Health Packages Start @ Just ₹599/-🔹 NABL Accredited Partner Labs🔹 Home Collection Available

☎ +91 90530-00281 🟠 Book Test

Cancellation & Refund Policy

Transparent refund process for diagnostic bookings and healthcare services.

Effective Date: 08 June 2026

💳 Secure Payments

All eligible refunds are processed through the original payment method.

🔄 Easy Cancellation

Bookings can be cancelled before sample collection as per policy.

🧪 Diagnostic Policy

Refund eligibility depends on sample collection and test processing status.

1. Introduction

DiagFleet Healthcare Pvt. Ltd. aims to provide a fair and transparent cancellation and refund policy for diagnostic test bookings, health packages, home collection services, and related healthcare services.

2. Cancellation Before Sample Collection

Customers may cancel their booking before sample collection. If payment has already been made, the refund will be processed after verification.

3. Refund Eligibility

Situation	Refund Status
Cancellation before sample collection	Eligible for refund
Duplicate payment	Eligible for refund
Service not provided due to operational issue	Eligible for refund
Sample already collected	Not eligible
Test already processed by lab	Not eligible

4. Non-Refundable Situations

Sample has already been collected.
Test processing has started at partner laboratory.
Customer provided incorrect details or was unavailable at scheduled time.
Report has already been generated.
Delay caused due to unavoidable operational, technical, or logistics reasons.

5. Refund Timeline

Approved refunds are usually processed within 5–7 working days. Actual credit time may depend on the bank, payment gateway, or payment method used.

6. Home Collection Charges

If a home collection visit has already been attempted or completed, home collection or convenience charges may not be refundable.

7. Rescheduling Policy

Customers may request rescheduling before sample collection. Rescheduling is subject to slot availability, location coverage, and operational feasibility.

8. Report or Quality Concern

If there is any concern regarding report delivery, sample rejection, or test quality, DiagFleet will review the case with the partner laboratory and provide an appropriate resolution.

9. Contact for Refund Support

DiagFleet Healthcare Pvt. Ltd.

SCO-627, 2nd Floor, Old Housing Board Colony,
Sector-13, Maharishi Dayanand Chowk,
Karnal – 132001, Haryana, India

Email: support@diagfleet.com
Phone: +91 90530 00281

10. Policy Updates

DiagFleet Healthcare Pvt. Ltd. may update this Cancellation & Refund Policy from time to time. Updated policy details will be published on this page.