Cancellation & Refund Policy

1. Test Booking Cancellation

• Patients may request cancellation before sample collection without any penalty.

• Cancellation requests made after sample collection will not be eligible for a refund, as diagnostic processing begins immediately.

2. Refund Eligibility

Refunds are applicable only under the following conditions:

• Test booking cancelled prior to sample collection

• Sample collection not performed due to DiagFleet’s operational issues

• Duplicate or excess payment made by the patient

• Test not conducted due to unavailability of required resources

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Cancellation requested after sample collection

• Sample rejected due to incorrect patient preparation or non-cooperation

• Test results delayed due to external laboratory factors beyond control

• Change of mind after booking confirmation

4. Refund Processing Timeline

• Approved refunds are processed within 7–10 working days

• Refunds are credited to the original payment method (UPI, bank account, card, or wallet)

• Processing time may vary depending on banking partners

5. Home Sample Collection Charges

• If a home sample collection agent has already been dispatched, collection charges may be deducted from the refund amount.

6. Test Rescheduling

• One free rescheduling is allowed before sample collection

• Additional rescheduling requests may attract extra charges

7. Reporting & Quality Issues

If you face any concerns regarding:

• Incorrect test details

• Report discrepancies

• Service quality

Please contact us within 24 hours of report delivery for resolution.

8. Contact for Cancellation & Refund Support

For cancellation or refund requests, please contact:

📞 Customer Care: +91 90530-00281
📧 Email: support@diagfleet.com
🌐 Website: www.diagfleet.com

9. Policy Updates

DiagFleet Healthcare Pvt. Ltd. reserves the right to modify this policy at any time without prior notice. Updates will be reflected on this page.