Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, age, gender

• Mobile number, email address

• Address and location details

b. Health & Diagnostic Information

• Test bookings and test reports

• Sample collection details

• Medical information required for diagnostic services

c. Payment Information

• Transaction details (amount, date, payment mode)

Note: We do not store card or banking credentials.

d. Technical Information

• IP address, browser type, device information

• Website usage data (cookies, analytics)

2. Purpose of Data Collection

Your information is collected and used for:

• Booking and processing diagnostic tests

• Sample collection and report delivery

• Customer support and service communication

• Payment processing and refunds

• Compliance with legal and regulatory requirements

• Improving service quality and user experience

3. Consent

By using DiagFleet services, you provide explicit consent to:

• Collection and processing of your personal and health data

• Sharing of necessary data with partner laboratories and service providers solely for service delivery

4. Data Sharing & Disclosure

We may share information with:

• Authorized partner laboratories

• Sample collection personnel

• Payment gateways and technology partners

• Government or regulatory authorities when legally required

We do not sell, rent, or trade your personal or health data.

5. Data Security

DiagFleet implements reasonable administrative, technical, and physical safeguards to protect your information against:

• Unauthorized access

• Data loss or misuse

• Disclosure or alteration

Access to health data is strictly restricted to authorized personnel only.

6. Data Retention

• Personal and medical data is retained only as long as necessary for service delivery and legal compliance

• Diagnostic reports may be archived as per applicable healthcare regulations

7. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve website functionality

• Analyze traffic and user behavior

You may disable cookies through your browser settings, though some features may be affected.

8. User Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Withdraw consent (subject to legal obligations)

• Request deletion of personal data where applicable

Requests can be made by contacting us through the details below.

9. Third-Party Links

Our website may contain links to third-party websites. DiagFleet is not responsible for the privacy practices or content of such external sites.

10. Children’s Privacy

DiagFleet does not knowingly collect personal information from minors without guardian consent. Test bookings for children must be made by a parent or legal guardian.

11. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with immediate effect.

12. Contact Information

For questions, concerns, or data-related requests, please contact:

📞 Customer Care: +91 90530-00281
📧 Email: support@diagfleet.com
🌐 Website: www.diagfleet.com

13. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of India, and subject to the jurisdiction of courts in Haryana, India.