Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of DiagFleet Healthcare Pvt. Ltd. website, diagnostic booking services, home sample collection services, partner lab services, and related healthcare support services.

2. Acceptance of Terms

By accessing our website or using our services, you agree to comply with these Terms & Conditions, Privacy Policy, Refund Policy, and all applicable laws and regulations.

3. Services Offered

• Diagnostic test booking
• Health package booking
• Home sample collection
• Service point sample collection
• Digital report delivery
• Healthcare support and coordination

4. User Responsibilities

• Provide accurate name, age, gender, mobile number and address.
• Share correct test prescription or health package requirement where applicable.
• Be available at the scheduled sample collection time.
• Follow pre-test instructions such as fasting, medicine guidance or sample requirements.
• Use reports and medical information responsibly.

5. Medical Disclaimer

6. Partner Laboratories

DiagFleet may work with authorized, certified, or NABL-accredited partner laboratories for sample testing and report generation. Final report format, parameters, turnaround time and technical interpretation may depend on the partner laboratory.

7. Booking, Payment & Pricing

• Prices may vary based on test, package, location, laboratory partner and offer availability.
• Bookings are confirmed after successful payment or service confirmation.
• DiagFleet may modify offers, prices or packages without prior notice.
• Any payment issue will be handled as per applicable refund and payment gateway rules.

8. Cancellation & Refund

Cancellation and refund requests are handled as per DiagFleet’s Cancellation & Refund Policy. Refund eligibility depends on booking status, sample collection status and test processing status.

9. Report Delivery

Reports may be delivered through WhatsApp, SMS, email, website, app, or other digital communication channels. Report timelines may vary depending on laboratory processing, logistics, sample quality, and operational factors.

10. Data Privacy

DiagFleet respects user privacy and handles personal and health information as per its Privacy Policy. By using our services, you consent to collection and use of information for diagnostic service delivery.

11. Limitation of Liability

DiagFleet shall not be liable for delays, errors, service interruptions, third-party laboratory issues, incorrect user information, medical interpretation by third parties, or circumstances beyond reasonable operational control.

12. Service Availability

Services are subject to location coverage, slot availability, partner lab availability, logistics feasibility, and operational conditions. DiagFleet may accept, reschedule, or decline a service request based on feasibility.

13. Prohibited Use

• Misuse of website, booking forms or digital systems.
• Providing false patient or payment information.
• Attempting unauthorized access to reports, accounts or systems.
• Using DiagFleet branding, content or data without permission.

15. Updates to Terms

DiagFleet Healthcare Pvt. Ltd. may update these Terms & Conditions from time to time. Updated terms will be published on this page with the latest effective date.